One of the most important aspect of leadership is caring. Your team member / employees are the one who are in daily touch with customer and the ones who respond / react to their needs / requirements.
Obviously you would like them to react in a good way & fulfill their needs & requirements. Is this possible if your employees do not feel cared about? What reaction / response will they give customers when they themselves feel neglected and not cared for? You already know the answer.....
Therefore remember the 1st basic rule " Take care of your employees so that they in turn can take care of your customers"
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